Company:
Our client is a member-owned cooperative that provides the communications platform, products and services to connect more than 10,800 banking organisations, securities institutions and corporate customers in over 200 countries and territories. Our client enables its users to exchange automated, standardised financial information securely and reliably, thereby lowering costs, reducing operational risk and eliminating operational inefficiencies. The company also brings the financial community together to work collaboratively to shape market practice, define standards and debate issues of mutual interest. The company is headquartered in Belgium and has over 24 offices worldwide.
If you want to be part of a dynamic, multi-cultural institution with over 2400 employees of 75 nationalities, in 26 offices worldwide, then explore this opportunity.
What you will do:
The Consulting Services team in the EMEA is hiring an IT - Consultant Cloud to manage delivery of consulting projects with external customers in EMEA. The IT - Consultant Cloud operates in a highly complex business and technical environment. The services range from on-site field services activities (installations, upgrades, configuration updates), project management of the implementation of cloud connectivity, to consultancy assignments where we formulate key, clear, and attainable recommendations to our customers. These consultancy engagements aims at helping our customers to improve their operational efficiency, reduce costs and mitigate operational and security risk.
This position requires expertise in on-boarding new customers and strong project management skills. The concentration of this position will be Technical consulting including analytics and delivery on design, integration, implementation and best practices around the clients infrastructure and interaction of that infrastructure with the customer's internal environments. The consultant will be part of a local Services team, which covers Technical Consulting, Field Services, Local Support, and Service Management as well as part of the larger EMEA Services and Support organization. This team will also be supported by contributors from other EMEA Consulting teams for other local consulting engagements.
You will be stationed in the Milan Office, but working all over the EMEA region. The engagement is undefined (long period of time). However, for an initial period of 2 years, there is the requirement to work as a freelancer, for which all the support will be provided by us. The salary is a the high end of the market, starting at 3000€- 3.500€ gross/month (depending your skills) and increasing each 6 months for the first 2 years towards 5.000€ gross/month (depending your skills).
! This is a perfect opportunity to develop your skills in a stable, professional environment with the possibility to grow further into the companies specialized activities !
Your responsibilities will be to:
Field and Implementation Services:
- Assist clients with best practices installations and configurations of their infrastructure
- Perform new installations, upgrades and configurations
- Provide on-site support services during customer go-live of new or updated systems
- Provide onsite emergency assistance and safeguard systems health of customer infrastructures during long term engagements with customers
Project management, community or customer driven projects
- End-to-end follow-up on the successful implementation of Cloud connectivity solutions or compliance solutions.
- Participate in community projects whereby a group of clients need to adopt similar solutions or connectivity configurations
- Be a single point of contact for the customer to provide project assistance liaising with other internal specialists
Technical Consulting
Assignments addressing customer requirements such as Architecture studies, Technical assessments, migrations, etc. For this type of consulting assignments, we expect the Technical Consultant to:
- Act as a prime point of contact, and deliver technical consultancy assignments
- Prepare underlying documentation and supporting business/technical flows for implementation or update of existing or new client configurations
- Articulate objective, relevant and accurate recommendations for the customer to make operational improvements.
- Identify potential business opportunities within the area covered by the team
- Help the customer and the relevant account manager translate the recommendations into clear and tangible actions
- Identify and follow-up on product/service deficiencies internally and ensure consistent communication towards the customer
- Coordinate the work of a dedicated team in a specific market or technical area during customer engagement and ensure that the output of the team is of the highest standard
- Develop a strong and trusting operational relationship with (complex) customers during the engagement
Skills:
- Bachelor degree in computer science, Information technology or equivalent by experience
- Ability to quickly assimilate the company's interfaces Products and Servicesis a prerequisite
- Excellent project management, personal planning, analytical, presentation and customer relationship skills
- English, both written and spoken, is required
- 3 to 5 years of experience, preferably in similar roles and/or industries
- Business knowledge in financial markets and a background in IT/Systems/Interfaces is a pro
- Willingness to travel up to 30% of the time