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Location: Segrate 20054, Lombardy, Italy
Contract type: Permanent
Job ID: 2984

Are you passionate about IT and eager to make a difference in the pharmaceutical industry? LEO Pharma is looking for a dynamic and dedicated IT Technician to join our IT Operations and Digital Workplace team in Segrate, Italy. If you thrive in a fast-paced environment and are ready to contribute to a company that is committed to improving the lives of people with skin diseases, we want to hear from you!

Your role

As an IT Technician at LEO Pharma, you will play a crucial role in ensuring the smooth operation of our IT systems and infrastructure at the Segrate production site.

Your responsibilities will include:

• Providing daily support for local systems, applications, and infrastructure
• Ensuring stable, predictable, and reliable IT services, while promoting continuous improvement in productivity, service quality, and customer satisfaction
• Supporting and maintaining IT systems and infrastructure, resolving incidents and requests according to agreed SLAs
• Collaborating with global IT teams to align local requirements with global projects and standards
• Assisting with the preparation of documents for inspections and audits, and maintaining IT disaster recovery procedures
• Providing technical assistance to the Engineering Department and system administration for laboratory systems/applications

To succeed in this role, we imagine that you have the following qualifications:

• A minimum of 3 years’ experience delivering IT support, preferably within the pharmaceutical industry
• Relevant experience with pharmaceutical systems and ITIL methodology
• Basic knowledge of LAN/WAN, Server hardware, client and server operating systems
• Strong relationship-building, team-working, and communication skills
• Both Italian and English fluency (written and spoken)
• A proactive, action-oriented, and self-motivated approach
• The ability to work cooperatively across the organization to achieve shared objectives
• A collaborative mindset, focusing on performance and outcomes, and the ability to manage complexity and make quality decisions

Your new team

At LEO Pharma, you will be part of a global IT team that is dedicated to supporting our mission of advancing the standard of care for people with skin diseases. You will work closely with IT Operations and Digital Workplace, Infrastructure SDMs, Product Owners, Product Managers, and key stakeholders in the line of business. Our team values collaboration, innovation, and a commitment to excellence.

Your application

You do not need to upload a cover letter, but feel free to add a few sentences in your resume or CV on why this position has your interest.